Remote FLEXIBLE Training —

Understand the heart and soul of Design & innovation

Learning new skills doesn’t have to mean taking time off work. We provide remote, flexible training options to help you grow your design and innovation capabilities.

Get early access
DIfferent forms of learning

Helping you learn
the skills you need

We provide direct access to industry thought-leaders in the areas of experience design, service design and product management – all from the comfort of your own home or office.

Live Learning
Live Learning

Online Classrooms

With Online Classrooms, you join a class at a set time with a world-class trainer. It's just like a real class, but online.

On Demand
On Demand

Video courses

With Online Video Courses, you control the pace of your learning, by learning with a domain expert on a specific method.

Informal meetups
Informal meetups

Coffee time

With Coffee Time, we host a weekly 30-minute online community event alongside the This is HCD Community.

Personal development
Personal development

Coaching & Mentoring

Access our stable of world-class talent to help guide you through project or any career complexities.

The people behind it

Different perspectives. Same expertise.

Over 15 years in the global design and innovation industry brought us all together. Together, our aim is to reshape how we teach strategic design. Our team is made up of world renowned service designers, product managers, user experience practitioners, design researchers, and design thinkers. Our goal is not to create new labels. It's to teach new skills for the new world.

This is Our board

Adrienne Tan
Trainer & Board Member

Founder of Brainmates / Founder of Leading the Product Conference

Gerry Scullion
Founder & CEO

Founder of The Human Centered Design Network / Podcaster at This is HCD / Contributor of This is Service Design Doing

Lou Downe
Trainer & Board Member

Author of 'Good Services'

Marc Stickdorn
Trainer & Board Member

Co-author of This is Service Design Doing / This is Service Design Thinking / Co-founder and CEO of More than Metrics / Smaply / ExperienceFellow

This is our team

Adam Lawrence
Trainer

Partner at WorkPlayExperience / Co-author of This is Service Design Doing / Co-initiator Global Jams

Amy Sekhon Cunliffe
Trainer

Entrepreneur and Business Strategist

Andy Polaine
Trainer

Co-author of ‘Service Design: from insight to implementation’ / Founder of Polaine.com

Bas Raijmakers
Trainer

Owner and Creative Director of STBY / Co-founder of Reach Network for Global Design Research / Former professor of Strategic Creativity at Design Academy Eindhoven

Daniela Decker
Trainer

Agile team lead / Trainer for innovation methods / Organizational change design / Partner at Fluss

Geke van Dijk
Trainer

Co-founder of STBY / Co-founder of Reach Network for Global Design Research / Co-author of this is Service Design Thinking / This is Service Design Doing / DIY Toolkit / Co-initiator of Service Design Network Netherlands

Jakob Schneider
Trainer

This is Service Design Doing / More than Metrics / Smaply / ExperienceFellow / KD1 design agency

Klaus Schwarzenberger
Trainer

Co-founder of More than Metrics

Markus Edgar Hormess
Trainer

Partner at WorkPlayExperience / Co-author of This is Service Design Doing / Co-initiator Global Jams

Nick Coster
Trainer

Co-founder of Brainmates / International Product Management trainer of 2000+ participants / Product Management Coach

Renatus Hoogenraad
Trainer

Founder of Sparks / Applied Improvisation Specialist/ Co-creation Facilitator / Contributor of This is Service Design Doing

Sarah Drummond
Trainer

Founder and CEO of Snook / Board Member of Loch Lomond & The Trossachs National Park / Trustee at WithYou and Settle

Hello Early birds

Get early access

We are busy preparing for our selection of online classes in Spring & Summer 2020.

Sign up and receive a special 20% discount on our courses.