Designing Services

Sales ended
12-week part-time course


Learn how to Design Services with the world's best Design & Innovation trainers. In this 12-week course you will get access to some of the finest service design, content design, design research, facilitation, and visualisation trainers around. You will work in teams, and complete this course with a project that has answered a brief. You will be supported by the team at This is Doing throughout with regular sessions to help you evaluate and ask questions.

Walk away with practical strategies for managing design and innovation in the online space with access to live sessions including parallel tracks allowing you to choose your own adventure.

The aim: To introduce a world of new possibilities for thriving in the online, distributed space – leading to a better future for your organisation, customers and the world.

View the full course prospectus


  • 4-hours per-week live classroom (2 x 2-hour)
  • 2-hours per-week course work
  • Live Q&A built into each session
  • Open space sessions during project work
  • 90-day access to recorded videos for all modules
  • Access to proven world-class trainers and thought-leaders
  • Topics covered Design Research, Conducting Research, Visualisation, Content Design, Accessibility, Facilitation & Prototyping
  • A community to support you through the course with 3-months access to the This is Doing Private Network
  • Free access to all Coffee Time events for 6-months
  • This is Doing course completion certificate

View the full course prospectus

What you will learn

/ Service Design

/ Design Research (Doing)

/ Design Research (Sense-making)

/ Content Design & Accessibility

/ Idea selection

/ Prototyping (services)

/ Facilitation

/ Visualisation

/ Journey Map Operations (Overview)

View the full course prospectus

Pay by invoice
September 7, 2021
Dates and Times

All sessions time are

1600-1800 pm CET (Berlin, Paris); 1500-1700 UTC+1 (Dublin, London)

Tuesday, 7 September 2021
Thursday, 9 September 2021

Tuesday, 14 September 2021
Thursday, 16 September 2021

Tuesday, 21 September 2021
Thursday, 23 September 2021

Tuesday, 28 September 2021
Thursday, 30 September 2021

Tuesday, 5 October 2021
Thursday, 7 October 2021

Tuesday, 12 October 2021
Thursday, 14 October 2021

Tuesday, 19 October 2021
Thursday, 21 October 2021

Tuesday, 26 October 2021
Thursday, 28 October 2021

Tuesday, 2 November 2021
Thursday, 4 November 2021

Tuesday, 9 November 2021
Thursday, 11 November 2021

Tuesday, 16 November 2021
Thursday, 18 November 2021

Tuesday, 23 November 2021
Thursday, 25 November 2021

Please note that local taxes may be applied. Kindly acknowledge our Purchase Policy. Checkout and payment is safely handled by Thinkific & Stripe
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