Journey Map Ops

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A customer-centric management tool for agile organizations

About the course

This masterclass is a combination of talks, interactive workshops, and coaching plus homework and peer feedback. In a small group of maximum 10 participants, you'll build up a high-level journey map for your organization, learn the journey map components needed for JM Ops, and create a set of linked sub-journeys. You can involve your team and start building up the governance system of journey map coordinators in your organization. In the end, you'll end up with a Journey Map hierarchy for your organization, a structure to use journey maps as a dashboard for customer and employee experience including customer/employee pain points, previous/ongoing/planned projects, KPIs, research data, etc. You'll be able to identify overlaps and contradictions between projects early on and coordinate multiple agile projects from a truly customer-centric perspective.

What you will learn

/ Keep a hierarchy of maps that are always up-to-date
/ Build a repository of previous projects and research data
/ Coordinate all projects in your organisation with impact on CX/EX
/ Use Journey Maps as a dashboard of customer and employee pain points, projects, and KPIs
/ Actively build bridges between organisational silos

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799
EUR
Starts
November 11, 2020
10
Participants
Dates and Times

/ 11/11/2020-16:00-17:30-CET (GMT+1)

/ 18/11/2020-16:00-17:30-CET (GMT+1)

/ 25/11/2020-16:00-17:30-CET (GMT+1)

/ 02/12/2020-16:00-17:30-CET (GMT+1)

/ 09/12/2020-16:00-17:30-CET (GMT+1)

/ 16/12/2020-16:00-17:30-CET (GMT+1)

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