Blueprinting is the trojan horses of methods to help open the mindset of service design thinking and doing within organizations. In this course, Service Blueprint Essentials, you’ll learn to how to complete a blueprint with confidence.
First, you’ll understand the relationship between journey maps and blueprinting.
Next, you’ll discover how to map the interactions that are happen in the backstage to serve the frontstage.
Finally, you’ll learn how to complete a blueprint by watching Gerry complete a full blueprint in real time.
When you’re finished with this course, you’ll have the skills and knowledge of a service designer needed to conduct and complete the creation of service blueprints.
On Demand
- 60 minutes of full video
- Ask Gerry anything
- 90-days access
- Access to Community for Q+A
