This is Service Design Doing / Essentials

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Online version

About

This is Service Design Doing: Essentials ONLINE is a comprehensive course on service design process, methods, and facilitation. We live in a service-based economy. 1.7 billion people work in service platforms.

The course is designed for executives striving to create or improve customer experiences and integrate service design in their team or their organisation. This course is led by Marc Stickdorn, co-author of the book This is Service Design Thinking, and by Markus Edgar Hormess and Adam Lawrence, co-initiators of the Global Service Jam.

All faculty are authors of the new top seller “This is Service design DOING”.

The course has been presented in Amsterdam, New York, Barcelona, Berlin and Shanghai, and it is now, for the first time, offered publicly online as an “Essentials Online” version, spread over 5 half days in the same week.

Language: English

Venue: Online via Zoom on Europe/Eastern friendly time

Dates: November 15 - 19 2021 with sessions scheduled for:

Berlin, Amsterdam - 09:00 - 13:00 CET    
Dublin, London, Glasgow - 08:00 - 12:00 GMT    
Sydney, Melbourne 19:00 AEDT    
Shanghai - 16:00 - 20:00 CST    
New York - 03:00 - 07:00 EST    
Dubai, United Arab Emirates - 12:00 - 16:00 GST  

Max. Participants: 30

Full Participation Ticket (Participation + Daily Q&A + Recording):
Regular Price: 1290 €
Early Bird (until October 15th 2021): 890 €

Recording Ticket (Access to recorded sessions + one live Q&A session):
Regular Price: 649 €
Early Bird  (until October 15th 2021): 449 €

Get in touch to arrange a digital invoice for a Recording Ticket (please supply name, address and VAT details (if applicable)

Coaching add-on package (optional):
3x 50-minute 1:1 sessions with your favourite faculty: 690 €

Get in touch to arrange a coaching add-on

Note: If you wish to apply any add-ons, please email mail@thisisdoing.com to arrange. All sessions will be recorded and available to all participants for 90-days.

What you will learn

The 5 day “Executive School” and the shorter “Essentials” courses (in-person and online) both cover the same core tools and processes, equipping you to start your own projects in an organisation. The 5-day course has a deeper emphasis on facilitation skills, and on the embedding of service design in strategy and everyday business.

The 5 half-days “Essentials Online” course provides practical exercises looking at how to practice service design remotely.

Book now
1290
EUR
Starts
November 15, 2021
30
Participants
Dates and Times

Day 00 (Friday, November 12th 2021):
1 ½ hours
Prep meeting, meet-&-greet, Software intro & tech check

Dates: November 15 - 19 2021 with sessions scheduled for

Berlin, Amsterdam - 09:00 - 13:00 CET    
Dublin, London, Glasgow - 08:00 - 12:00 GMT    
Sydney, Melbourne 19:00 AEDT    
Shanghai - 16:00 - 20:00 CST    
New York - 03:00 - 07:00 EST    
Dubai, United Arab Emirates - 12:00 - 16:00 GST    

Day 01 (Monday, November 15th 2021):
4 hours including a 15-minute break
Session 1: Orientation & Overview
Session 2: Research & Research Wall
+ Daily Q+A session

Day 02 (Tuesday, November 16th 2021):
4 hours including a 15-minute break

Session 1: Personas & System Maps
Session 2: Journey Maps
+ Daily Q+A session

Day 03 (Wednesday, November 17th 2021):
4 hours including a 15-minute break

Session 1: Ideation
Session 2: Prototyping I
+ Daily Q+A session

Day 04 (Thursday, November 18th 2021):
4 hours including a 15-minute break

Session 1: Prototyping II
Session 2: Future-state Journey, Case Study, Service Blueprint, Business Model
+ Daily Q+A session

Day 05 (Friday, November 19th 2021):
4 hours including a 15-minute break

Session 1: Masterclass on Project planning (60 min)
Session 2: Masterclass on Facilitation (60 min)
Session 3: Masterclass on Embedding / JM Ops (60 min)
+ Daily Q+A session

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