This is a unique 12-week programme that blends project based work alongside training delivered by world-class service design practitioners.
All attendees will get to work on a design challenge to design a service under the guidance of the project team.
Limited class size.
This course has been specifically designed to increase the chances of participant applying their learnings into the real world.
Learn about the theory of service design and why service design thinking and doing is so important
How working online changes the way we collaborate
Approaches to helping organisations becoming more Design-led.
How to plan and facilitate research online.
Creating boundary objects to help inform and understand reality.
How to test service concepts and business ideas when you are not in the same room
How designers can help address the most common accessibility problems
How to select what features to include to meet the needs of the people using the service.
Our internationally recognised trainers have over 150-years of combined experience leading Design and Innovation projects, sharing conference stages, and writing the books on service design - many of which our peers reference in their courses.
Confirmed trainers for this course.
Walk away with practical strategies for managing design and innovation in the online space with access to live sessions including parallel tracks allowing you to choose your own adventure.
The aim: To introduce a world of new possibilities for thriving in the online, distributed space – leading to a better future for your organisation, customers and the world.
Keynote and questions and answers with Marc Stickdorn.
Learn what Design Research is.
Receive a brief from our trainers. Form into teams.
Introduction to all course related information.
Learn how to plan and do research for success.
Learn how to break this down to explorative and validation research.
Learn how to generate insights from your research.
Form into teams, work on a Design Challenge and do Design Research.
Free space to ask questions, and direct sessions with trainers.
Team review of work to date.
How to use journey maps as a dashboard for customer and employee experience.
Learn how to engage and facilitate important conversations.
Learn how to ideate and select ideas.
Free space to ask questions, and direct sessions with trainers.
Work on your Design project.
Learn how to Prototype services.
Incorporating a Content Design mindset when designing services.
Free space to ask questions, and direct sessions with trainers.
Work on prototypes for your Design Project.
Applying all learnings to bring to your role.
Team Presentations to Panel of trainers.
Connecting online and presentation of certificates.