Join Gerry Scullion to learn about the theory and the craft of creating high-quality service blueprints.
Learn the basics & access to the Blueprint community!
Join Gerry Scullion to learn about the theory and the craft of creating high-quality service blueprints.
Learn the basics & access to the Blueprint community!
You’ll receive emails about this course as well as related future courses. Opt out at any time.
Watch & learn on your own time
This is a full video-based course, so start immediately.
Beginner
No prior knowledge of service design or blueprinting is necessary to enrol in this course.
Follow along
60 minutes of video content. (30 minute theory + 30 minute demonstration)
Learn by Doing
You will be able to create a killer Service Blueprint from scratch, and be able to take it from lo-fidelty to high-fidelity.
Blueprinting is one of the most powerful tools in any innovators toolkit. When correctly presented and created, it provides a visual representation of the person using the product or service but also what needs to happen in the organisational ecosystem in order to enable this to happen.
In this course we reference heavily Journey Maps and the interrelationship with blueprints.
Module 1
Exploring Service Design and the role of Blueprints.
Module 2
Introducing Blueprints.
Module 3
Typology of a Blueprint.
Module 4
Kicking-off your Blueprint.
Gerry Scullion is CEO of This is Doing and also Founder of This is HCD, a global podcast and global design community. This is HCD includes a large international design focussed newsletter, 10+ podcasts on topics to enable change, an international Slack community, 12+ global community chapters around the world, Design Conference and Online Events.
He has over 19-years professional design experience across a range of industries such as finance, healthcare, media, public services, social media and various startups. He contributed to the book ‘This is Service Design Doing’ (O’Reilly 2018) focusing on chapters about effective prototyping, and embedding Service Design teams within organisations alongside 200 service designers from around the globe.
His purpose is to help enable access to strategic design to a global audience.
Speak to Gerry about Service Design, Embedding Design into organisations and Human-Centered Design.
Anyone in the fields of UX, Service Design, CX, Design Thinking and Product Management.
Not at all. Gerry believes that this course is a perfect prelude to any of our flagship Service Design courses, and introduces you to service design theory.
For the optimal experience, it's best you have access to a working computer. A high-internet speed connection, and a comfy chair.
Please get in touch with us at mail@thisisdoing.com - and we will be more than happy to help you!
On Demand
- 60 minutes of full video
- Ask Gerry anything
- 90-days access
- Access to Community for Q+A
Learn the basics & access to the Blueprint community!
You’ll receive emails about this course as well as related future courses. Opt out at any time.
