Digital Journey Mapping

On sale
Building a Journey Map repository and hierarchy

About the course

In this course, you'll learn how to create and use these tools with your team and across your organization. You'll then create a set of journey maps using the journey mapping software Smaply (account included for course duration), learn how to link these into a Journey Map repository and hierarchy. This course gives an overview on service design and focuses on three of its core tools: Personas, System Maps and mainly Journey Maps.

What you will learn

/ The essentials of Personas, System Maps, and Journey Maps
/ An overview of many potential components and variations of Journey Maps
/ How to evaluate Journey Maps
/ How to link Journey Maps and to build a repository
/ How to structure your repository as a Journey Map hierarchy to be able to find previous projects and research data

€ 499.00 EUR
August 17, 2020
Dates and Times

10 sessions over 5 weeks: 5 input session of 90 minutes (online keynotes & workshops plus home work) and 5 office hours of 60 minutes, Up to 25 participants


/ 17/08 18:00–19:30 CEST (GMT+1)

/ 24/08 18:00–19:30 CEST (GMT+1)

/ 31/08 18:00–19:30 CEST (GMT+1)

/ 07/09 18:00–19:30 CEST (GMT+1)

/ 14/09 18:00–19:30 CEST (GMT+1)

Office hour:

/ 20/08 18:00–19:00 CEST (GMT+1)

/ 27/08 18:00–19:00 CEST (GMT+1)

/ 03/09 18:00–19:00 CEST (GMT+1)

/ 10/09 18:00–19:00 CEST (GMT+1)

/ 17/09 18:00–19:00 CEST (GMT+1)

Please note that local taxes may be applied.