Insights into Action

On sale

About the course

This workshop covers introductions to Design Research and Service Design - it has been redesigned to give optimal value to people working in areas of product design, user-interface design and business analyst roles looking to get more hands on experience in conducting research, forming insights and bringing them into the working environment. In the course you will learn and work with raw data-sets, journey maps, personas and system maps. At a high-level you will learn the basics of Design Research > Forming Insights > Framing insights into action.

What you will learn

Essentially covering the basic elements of design research and introducing them to the the service design mindset.

/ Introduction to Service Design
/ Design Challenge: Problems within Public Services
/ Introduction to Design Research
/ Mobile Ethnography
/ Research Field Trip / Desk Research
/ Reflection
/ Sense-making & Research walls
/ Understanding Personas
/ Using system maps
/ Interactive Q+A
/ Customer Journey Map essentials
/ Emotional Mapping
/ Generation of Insights from Research

€ 399.00 EUR
August 24, 2020
Dates and Times

6 x 2 hour classes across 3-weeks

/ 24th August 2020 - 0930-1130 CET (GMT+1)

/ 27th August 2020 - 0930-1130 CET (GMT+1)

/ 7th September 2020 - 0930-1130 CET (GMT+1)

/ 10th September 2020 - 0930-1130 CET (GMT+1)

/ 14th September 2020 - 0930-1130 CET (GMT+1)

/ 17th September 2020 - 0930-1130 CET (GMT+1)

Please note that local taxes may be applied.