Journey Map Ops

On sale
A customer-centric management tool for agile organizations

About the course

This masterclass is a combination of talks, interactive workshops, and coaching plus homework and peer feedback. In a small group of maximum 10 participants, you'll build up a high-level journey map for your organization, learn the journey map components needed for JM Ops, and create a set of linked sub-journeys. You can involve your team and start building up the governance system of journey map coordinators in your organization. In the end, you'll end up with a Journey Map hierarchy for your organization, a structure to use journey maps as a dashboard for customer and employee experience including customer/employee pain points, previous/ongoing/planned projects, KPIs, research data, etc. You'll be able to identify overlaps and contradictions between projects early on and coordinate multiple agile projects from a truly customer-centric perspective.

What you will learn

/ Keep a hierarchy of maps that are always up-to-date
/ Build a repository of previous projects and research data
/ Coordinate all projects in your organisation with impact on CX/EX
/ Use Journey Maps as a dashboard of customer and employee pain points, projects, and KPIs
/ Actively build bridges between organisational silos

€ 799.00 EUR
Starts
August 19, 2020
10
Participants
Dates and Times

/ 19/08/2020-16:00-17:30-CET (GMT+1)
/ 26/08/2020-16:00-17:30-CET (GMT+1)
/ 02/09/2020-16:00-17:30-CET (GMT+1)
/ 09/09/2020-16:00-17:30-CET (GMT+1)
/ 16/09/2020-16:00-17:30-CET (GMT+1)
/ 23/09/2020-16:00-17:30-CET (GMT+1)

Please note that local taxes may be applied.