This is Service Design Doing / Essentials / Recording Ticket

This is Service Design Doing: Essentials ONLINE is a comprehensive course on service design process, methods, and facilitation. We live in a service-based economy. 1.7 billion people work in service platforms.

The course is designed for executives striving to create or improve customer experiences and integrate service design in their team or their organisation. This course is led by Marc Stickdorn, co-author of the book This is Service Design Thinking, and by Markus Edgar Hormess and Adam Lawrence, co-initiators of the Global Service Jam.

All faculty are authors of the new top seller “This is Service design DOING”.

The course has been presented in Amsterdam, New York, Barcelona, Berlin and Shanghai, and it is now, for the first time, offered publicly online as an “Essentials Online” version, spread over 5 half days in the same week.

By purchasing a Recorded Ticket you gain access to the videos from this course in June 2021 plus one live Q&A session.

Venue: Online via Zoom on Americas/Europe/Africa friendly time

Dates: June 07-11 2021 with sessions scheduled for
Berlin (GER): 17:30–21:30 CET
London (UK): 16:30–20:30 GMT
Rio de Janeiro (BR): 15:00–17:30 BRT
New York City (USA): 11:30–15:30 EST
San Francisco (USA): 08:30–12:30 PST

Want more? Get a Full Participation ticket for this course.

Recording Ticket (Access to recorded sessions + one live Q&A session):
Regular Price: 649 €
Early Bird (until May 1st): 449 €

Coaching add-on package (optional):
3x 50-minute 1:1 sessions with your favourite faculty: 690 €

Get in touch to arrange a coaching add-on

Note: If you wish to apply any add-ons, please email mail@thisisdoing.com to arrange. All sessions will be recorded and available to all participants for 90-days.

The 5 day “Executive School” and the shorter “Essentials” courses (in-person and online) both cover the same core tools and processes, equipping you to start your own projects in an organisation. The 5-day course has a deeper emphasis on facilitation skills, and on the embedding of service design in strategy and everyday business.

The 5 half-days “Essentials Online” course provides practical exercises looking at how to practice service design remotely.