This is Service Design Doing / Executive School - Essentials (August)

On sale
Online Version

About the course

This is Service Design Doing: Essentials ONLINE is a comprehensive course on service design process, methods, and facilitation. We live in a service-based economy. 1.7 billion people work in service platforms.

The course is designed for executives striving to create or improve customer experiences and integrate service design in their team or their organisation. This course is led by Marc Stickdorn, co-author of the book This is Service Design Thinking, and by Markus Edgar Hormess and Adam Lawrence, co-initiators of the Global Service Jam.

All faculty are authors of the new top seller “This is Service design DOING”.

The course has been presented in Amsterdam, New York, Barcelona, Berlin and Shanghai, and it is now, for the first time, offered publicly online as an “Essentials Online” version, spread over 5 half days in the same week.

Language: English

Venue: Online via Zoom on Europe / America friendly time

Dates: August 24th – August 28th 2020 with sessions scheduled for
Berlin (GER): 5:00 pm - 6:30 pm CEST and 7.00-8:30 pm CEST
New York City (US): 11:00 am - 12:30 pm EDT and 1:00-2:30 pm EDT
Chicago (US): 10:00 am - 11:30 am CDT and 12:00 pm - 1:30 pm CDT
San Francisco (US): 8:00 am - 9:30 am PDT and 10:00 am - 11:30 am PDT

Max. Participants: 30

Full Participation Ticket (Participation + Daily Q&A + Recording):
Regular Price: 1290 € / 1490 US$
Early Bird (until July 31st): 890 € / 1049 US$

Recording Ticket (Access to recorded sessions + one live Q&A session):
Regular Price: 649 € / 749 US$
Early Bird (until July 31st): 449 € / 549 US$

Coaching add-on package (optional):
3x 50-minute 1:1 sessions with your favourite faculty: 690 € / 790 US$

REGISTRATION: to enroll for this training, please click the Registration button on the top right corner of this page. Please add as a comment whether you 'd prefer to pay in EUR or US$.

What you will learn

The 5 day “Executive School” and the shorter “Essentials” courses (in-person and online) both cover the same core tools and processes, equipping you to start your own projects in an organisation. The 5-day course has a deeper emphasis on facilitation skills, and on the embedding of service design in strategy and everyday business.

The 5 half-days “Essentials Online” course provides practical exercises looking at how to practice service design remotely.

€ 1,290.00 EUR
August 21, 2020
Dates and Times

Day 00 (Friday, August 21st): 1.5 hours
Prep meeting, meet-&-greet, Software intro & tech check

Day 01 (Monday, August 24th): 2x 1.5 hours
Session 1: Orientation & Overview
Session 2: Research & Research Wall

Day 02 (Tuesday, August 25th): 2x 1.5 hours
Session 1: Personas & System Maps
Session 2: Journey Maps

Day 03 (Wednesday, August 26th): 2x 1.5 hours
Session 1: Ideation
Session 2: Prototyping I

Day 04 (Thursday, August 27th): 2x 1.5 hours
Session 1: Prototyping II
Session 2: Future-state Journey, Case Study, Service Blueprint, Business Model

Day 05 (Friday, August 28th): 3x 1 hour
Session 1: Masterclass on Project planning (60 min)
Session 2: Masterclass on Facilitation (60 min)
Session 3: Masterclass on Embedding / JM Ops (60 min)

Please note that local taxes may be applied.