This is Service Design Doing / Essentials (October)

On sale
Online Version

About the course

This is Service Design Doing: Essentials ONLINE is a comprehensive course on service design process, methods, and facilitation. We live in a service-based economy. 1.7 billion people work in service platforms.

The course is designed for executives striving to create or improve customer experiences and integrate service design in their team or their organisation. This course is led by Marc Stickdorn, co-author of the book This is Service Design Thinking, and by Markus Edgar Hormess and Adam Lawrence, co-initiators of the Global Service Jam.

All faculty are authors of the new top seller “This is Service design DOING”.

The course has been presented in Amsterdam, New York, Barcelona, Berlin and Shanghai, and it is now, for the first time, offered publicly online as an “Essentials Online” version, spread over 5 half days in the same week.

Language: English

Venue: Online via Zoom on Europe / Africa / Middle East / Asia friendly time

Dates: October 9th – October 16th 2020 with sessions scheduled for
Berlin (GER): 9:00-10:45 CEST and 11:00-13:00 CEST
Dubai (UAE): 11:00-12:45 GST and 13:00-15:00 GST
Shanghai (CN): 15:00-16:45 CST and 17:00-19:00 CST
Sydney (AU): 17:00-18:45 AEST and 19:00 - 21:00 AEST

Max. Participants: 30

Full Participation Ticket (Participation + Daily Q&A + Recording):
Regular Price: 1290 €
Early Bird (until September 18th): 890 €

Recording Ticket (Access to recorded sessions + one live Q&A session):
Regular Price: 649 €
Early Bird (until September 15th): 449 €

Get in touch to arrange a digital invoice for a Recording Ticket

Coaching add-on package (optional):
3x 50-minute 1:1 sessions with your favourite faculty: 690 €

Get in touch to arrange a coaching add-on

Note: If you wish to apply any add-ons, please email mail@thisisdoing.com to arrange. All sessions will be recorded and available to all participants for 90-days.

What you will learn

The 5 day “Executive School” and the shorter “Essentials” courses (in-person and online) both cover the same core tools and processes, equipping you to start your own projects in an organisation. The 5-day course has a deeper emphasis on facilitation skills, and on the embedding of service design in strategy and everyday business.

The 5 half-days “Essentials Online” course provides practical exercises looking at how to practice service design remotely.

€ 1,290.00 EUR
Starts
October 12, 2020
30
Participants
Dates and Times

Day 00 (Friday, October 9th):
1 ½ hours
Prep meeting, meet-&-greet, Software intro & tech check

Dates: October 9th – October 16th 2020 with sessions scheduled for
Berlin (GER): 9:00-10:45 CEST and 11:00-13:00 CEST
Dubai (UAE): 11:00-12:45 GST and 13:00-15:00 GST
Shanghai (CN): 15:00-16:45 CST and 17:00-19:00 CST
Sydney (AU): 17:00-18:45 AEST and 19:00 - 21:00 AEST

Day 01 (Monday, October 12th):
4 hours including a 15-minute break
Session 1: Orientation & Overview
Session 2: Research & Research Wall
+ Daily Q+A session

Day 02 (Tuesday, October 13th):
4 hours including a 15-minute break

Session 1: Personas & System Maps
Session 2: Journey Maps
+ Daily Q+A session

Day 03 (Wednesday, October 14th):
4 hours including a 15-minute break

Session 1: Ideation
Session 2: Prototyping I
+ Daily Q+A session

Day 04 (Thursday, October 15th):
4 hours including a 15-minute break

Session 1: Prototyping II
Session 2: Future-state Journey, Case Study, Service Blueprint, Business Model
+ Daily Q+A session

Day 05 (Friday, October 16th):
4 hours including a 15-minute break

Session 1: Masterclass on Project planning (60 min)
Session 2: Masterclass on Facilitation (60 min)
Session 3: Masterclass on Embedding / JM Ops (60 min)
+ Daily Q+A session

Please note that local taxes may be applied.
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