Co-author of This is Service Design Doing / This is Service Design Thinking / Co-founder and CEO of More than Metrics / Smaply / ExperienceFellow
Marc is a coach, writer, speaker, and facilitator for service design. He co-founded More than Metrics, a software company around renown online design tools Smaply and ExperienceFellow. Also, he co-published the business bestsellers This is Service Design Doing / This is Service Design Thinking.
