Learn how different disciplines and practices within design come together for a holistic view of the field of design.
Learn the importance of customer and employee experience
Learn how to plan a design research process
Learn an approach for understanding user and job stories
Learn a method for systematically prototyping experiences
Learn the importance of great facilitation
Exchange ideas to bring a human-centred approach to your work
Our internationally recognised trainers have over 400 years of combined experience leading Design and Innovation projects, sharing conference stages, and writing the books the industry turns to for advice.
Get a holistic view of the design field with access to five, 60-minute courses plus a sixth bonus course on Product Management to take home.
The aim: to introduce a more hands-on and human-centred approach – leading to a better future for your organisation, customers and the world in 2021.
Learn about the service design process and the role it plays in developing customer and employee experiences. This session is packed with practical examples and tips for the core activities of research, ideation, prototyping, and implementation.
Learn how to make considered choices, embrace complexity, and deal with uncertainty by embracing the principles and tools appropriate for your research context.
You’ll learn about blended research approaches, the importance of triangulation, the difference between design and market research and how to involve internal stakeholders.
Content Design and Service Design are intrinsically connected. Without content, there is no service.
You’ll learn an approach for developing user stories to help prioritise, make content decisions and collaborate across your organisation.
This session will present a systematic framework of prototyping experiences. Learn how to quickly identify important aspects of a new service concept, explore alternative solutions and evaluate which of those work in our everyday reality.
Along the way, you will explore how to create a shared understanding of initial ideas and concepts while enhancing communication, collaboration, and participation of interdisciplinary stakeholders.
Learn three of the key principles for facilitating collaborative spaces:
Online networking to connect you with a small group to reflect on what you have learned and exchange ideas for how to bring a more hands-on, human-centred approach to your work.
In this bonus course, you will learn about the role of a Product Manager and the function of Product Management in the wider design space.
This course is recorded and will be available for you to watch for up to 30 days after the close of the Doing Design Festival.
