This is Service Design Doing: Essentials ONLINE is a comprehensive course on service design process, methods, and facilitation. We live in a service-based economy. 1.7 billion people work in service platforms.
The course is designed for executives striving to create or improve customer experiences and integrate service design in their team or their organisation. This course is led by Marc Stickdorn, co-author of the book This is Service Design Thinking, and by Markus Edgar Hormess and Adam Lawrence, co-initiators of the Global Service Jam.
All faculty are authors of the new top seller “This is Service design DOING”.
The course has been presented in Amsterdam, New York, Barcelona, Berlin and Shanghai, and it is now, for the first time, offered publicly online as an “Essentials Online” version, spread over 5 half days in the same week.
By purchasing a Recorded Ticket you gain access to the videos from this course in December 2020 plus one live Q&A session.
Venue: Online via Zoom on US / Europe friendly time
Dates: March 15-19 2021 with sessions scheduled for
Berlin (GER): 9:00-10:45 CEST and 11:00-13:00 CEST
Dubai (UAE): 11:00-12:45 GST and 13:00-15:00 GST
Shanghai (CN): 15:00-16:45 CST and 17:00-19:00 CST
Sydney (AU): 17:00-18:45 AEST and 19:00-21:00 AEST
Want more? Get a Full Participation ticket for this course.
Recording Ticket (Access to recorded sessions + one live Q&A session):
Regular Price: 649 €
Early Bird (until February 15th): 449 €
Coaching add-on package (optional):
3x 50-minute 1:1 sessions with your favourite faculty: 690 €
Get in touch to arrange a coaching add-on
Note: If you wish to apply any add-ons, please email firstname.lastname@example.org to arrange. All sessions will be recorded and available to all participants for 90-days.
The 5 day “Executive School” and the shorter “Essentials” courses (in-person and online) both cover the same core tools and processes, equipping you to start your own projects in an organisation. The 5-day course has a deeper emphasis on facilitation skills, and on the embedding of service design in strategy and everyday business.
The 5 half-days “Essentials Online” course provides practical exercises looking at how to practice service design remotely.
Access Recorded Videos of the class within 24-hours of every class being completed.
Day 00 (Friday, March 12th): 1.5 hours
Prep meeting, meet-&-greet, Software intro & tech check
Day 01 (Monday, March 15th): 4 hours (including breaks)
Session 1: Orientation & Overview
Session 2: Research & Research Wall
Day 02 (Tuesday, March 16th): 4 hours (including breaks)
Session 1: Personas & System Maps
Session 2: Journey Maps
Day 03 (Wednesday, March 17th): 4 hours (including breaks)
Session 1: Ideation
Session 2: Prototyping I
Day 04 (Thursday, March 18th): 4 hours (including breaks)
Session 1: Prototyping II
Session 2: Future-state Journey, Case Study, Service Blueprint, Business Model
Day 05 (Friday, March 19h): 4 hours (including breaks)
Session 1: Masterclass on Project planning (60 min)
Session 2: Masterclass on Facilitation (60 min)
Session 3: Masterclass on Embedding / JM Ops (60 min)